TRAINING DEVELOPMENT
Training is the process of strengthening employees' skills and knowledge in order for them to perform the major functions of a job.
LGBTQ CENTER LONG BEACH
The Center is a nonprofit organization that provides health, social, legal, and other services to the LFBTQ+ community in Long Beach.
BACKGROUND
TRAINING PROGRAM
The focus of the project was to create a volunteer orientation for the Center.
THE PROCESS
DELIVERABLES
01
SUMMARY
REPORT
Provided a summary of the project process, a trainer manual, trainee manual, powerpoints, resources, and activities for the organization's training program.
04
POST TRAINING FEEDBACK SURVEY
COMPETENCIES
STRATEGIC PERSPECTIVE
PRESENTATION
SKILL
RELATIONSHIP
BUILDING
VALUING
DIVERSITY
DEVELOPING
OTHERS
REFLECTION
WHAT I LEARNED
WHAT WAS MY OVERALL EXPERIENCE?
I developed my consulting skills within this project. Most notably, I learned to inquire about an organization’s needs and develop an action plan for addressing those specific needs. I also learned how to align the final delivered product with the organization’s culture and goals.
WHAT BARRIERS DID I OVERCOME?
This project was conducted after the start of the pandemic and was done completely online. As such, we were forced to adapt our communication (i.e., style, frequency, tools). We had to ensure that we initiated frequent communication with our Center contacts. Communication involved acquiring information and giving updates regarding the training program. We also began to use internet-based tools to communicate, such as Zoom.